Returns & Refunds
Our commitment to your satisfaction with our premium mealie meal products
Customer Satisfaction Guarantee
We stand behind the quality of our mealie meal products. If you're not completely satisfied with your order, we'll work with you to make it right.
Return Policy
Eligible for Returns
- Damaged or defective products
- Products that don't meet quality standards
- Incorrect items received
Not Eligible for Returns
- Products that have been opened or consumed
- Products damaged due to improper storage or handling by customer
- Perishable items that have exceeded their shelf life
How to Initiate a Return
Step-by-Step Process
- Contact Us: Email sales@redstarmaputi.com with your order number and reason for return
- Provide Details: Include photos if the product is damaged
- Get Approval: We'll review and approve eligible returns
- Return Shipping: We'll provide a prepaid return label if applicable
- Refund Processing: Refunds are processed within 5-7 business days
Refund Policy
Refund Timeline
- Credit Card Refunds: 5-7 business days
- Bank Transfer Refunds: 7-10 business days
What's Refunded
- Full product cost for eligible returns
- Original shipping costs (if applicable)
- Return shipping costs (for damaged/defective items)
Quality Issues
Immediate Contact Required
If you receive damaged or defective products, please contact us immediately at sales@redstarmaputi.com. We'll arrange for a replacement or refund as quickly as possible.
Contact Information
Email: sales@redstarmaputi.com
Phone: (513) 255-8081
Business Hours: Monday - Friday, 9 AM - 6 PM EST